A M...y/g
Insurance Product Manager
Northern Rock
Northern Rock House
Gosforth
Newcastle upon Tyne
NE3 4PL

03 June 2001

Dear Sir/Madam,

Paysafe Policy NUmber: 00950W-04407

Firstly, apologies for not addressing you by your name. Your letter of the 30th May 2001 was signed, but did not actually contain your name in print, so I don't know your sex or your surname, except that it starts with an M and ends in a letter with a tail, perhaps a Y or G. However, I do not feel too guilty about not addressing you by name, since your letter was addressed to Ms Frieze, when I am, in fact, Mr.

I am writing concerning the transfer of my insurance and personal details over to Pinnacle. I have no problem with Pinnacle Insurance taking over as the underwriter. However, I disagree entirely with the policy you have adopted with respect to protecting my personal information. You have asked me to opt out, by telephone, if I do not wish Pinnacle to send me unsolicited mail regarding their products. I find this to be unacceptable. I do not wish to take time out of my working day to contact a company I have never heard of in order to be removed from their mailing list. I feel you should have operated this as an opt-in system, with a postal address for correspondence.

Since you clearly do not know my gender, should I assume that Pinnacle think that I am female too? Will you be ensuring that this error is corrected? In addition, will you be contacting Pinnacle, on my behalf, asking them to remove me from any mailing lists? Finally, will you be having your name printed at the bottom of any future letters? If not, please at least sign them legibly.

I look forward to your comments on this matter.

Yours sincerely,

Mr Ashley Spencer Frieze.